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REFUND & CANCELLATION POLICY

Stated before you pay. Not after.

Last updated: September 2026. This policy applies to every purchase of the ZeroToDev workbook (founding edition) on zerotodev.in. It is linked in the footer of this site, and its terms are disclosed on the sales page before any payment is taken.

The short version

The workbook is a digital PDF delivered instantly after payment. Once it is delivered, all sales are final and no refunds are offered. This is stated on the sales page, in the fine print around the payment button, and in this policy. Digital files cannot be "returned": the moment delivery completes, you have the full product and the sale is complete.

Why there is no refund window

We do not hide the product to sell it. The full table of contents, the Day 1 worksheet, a tested prompt and the roadmap are shown on the sales page before you pay, and the honest note printed on page 6 of the workbook itself tells you to start with free YouTube if you cannot commit yet. You are not buying blind, so there is nothing to discover later that would justify changing your mind. A refund window on an instantly delivered digital file is not a service, it is a loophole, and we would rather be the ones who say so plainly.

What IS covered: our delivery promise

No refunds does not mean no accountability. If any of these happen, we fix it, the same day, at no cost:

  • The file does not open, is corrupted, or a page is missing.
  • Payment succeeded but the download page failed to load or you lost the file.
  • You paid twice by mistake. The duplicate payment is reversed.
  • Payment failed or was debited without the order completing. Failed and stuck payments are automatically reversed by the payment gateway, typically within 5 to 7 working days as per Razorpay and bank timelines.

Write to helpdeskteam.software@gmail.com with your payment id. Replacement or fix is same-day. In the rare case a technical failure cannot be fixed, we will refund that payment in full; that is a fulfilment failure, not a change of mind, and we treat the two differently.

Cancellations

An order can be cancelled only before the payment succeeds, by simply closing the checkout. Once payment succeeds, delivery is instant and automatic, so the order cannot be cancelled after that point. There are no subscriptions and no auto-renewals to cancel: this is a one-time purchase.

Before you ask for a chargeback

Chargebacks filed without contacting us first are expensive for both sides and slower than a message. Every genuine problem (failed delivery, duplicate charge, corrupt file) is fixed faster by one email to helpdeskteam.software@gmail.com than by a dispute. Unfair chargebacks against a disclosed, delivered product will be contested with the checkout disclosure, the delivery logs and this policy as evidence.

Governing law

This policy and every purchase on zerotodev.in are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of Indian courts. Nothing in this policy limits any non-waivable right you have under the Consumer Protection Act, 2019. If any clause here is found unenforceable, the rest continues to apply.

Contact and grievances

ZeroToDev · helpdeskteam.software@gmail.com · full contact and grievance officer details. Grievances are acknowledged within 48 hours and resolved within 30 days, as required under the Consumer Protection (E-commerce) Rules, 2020.