A human answers. Usually in minutes.

Last updated: September 2026. Support and grievances for zerotodev.in and the ZeroToDev workbook are handled through the channels below.

Customer support

Email: helpdeskteam.software@gmail.com

Hours: we reply between 9am and 11pm Indian Standard Time, usually within minutes. Messages that arrive at 2am get answered by 9am the same morning. Every message is read by a person, and the same person that reads it answers it.

What to write, for the fastest fix

Payment or delivery problem: include your payment id (from your Razorpay receipt or bank statement) and the email you paid with. File problem: tell us the page or issue you hit. Anything else: just write it like you would text a friend. If you can attach a screenshot, even better.

Grievance Officer

Under the Consumer Protection (E-commerce) Rules, 2020, our grievance officer acknowledges every complaint within 48 hours and works toward a resolution within one month of receipt.

Designation: Grievance Officer, ZeroToDev
Email: helpdeskteam.software@gmail.com (write GRIEVANCE as the first word of the subject)
Hours of contact: 9am to 11pm IST, all days

Email is the only contact channel we operate. It keeps every request in one place, with a written record for both sides, and it is the fastest route to a human.

Escalation path

If a resolution does not reach you in time, you can escalate free of cost to the National Consumer Helpline (1915 or 1800-11-4000, consumerhelpline.gov.in) and to the consumer forum of your district. We would rather fix it at the first message than meet you there, and the record shows we mean that.

Payment and gateway matters

Payments are processed by Razorpay Software Private Limited. Card numbers, UPI PINs and bank credentials are entered in Razorpay's secure checkout and never reach us. For gateway-side technical issues (failed payments, stuck amounts), contacting us first is still the fastest route: we coordinate with the gateway for you and the reversed amount lands back in your account, typically within 5 to 7 working days.